Refund & Cancellation Policy

Order Cancellations

Orders can only be canceled within 2 hours of placement by contacting customer support via WhatsApp or email, provided the parcel has not been dispatched. Once dispatched, orders cannot be canceled.

Eligibility for Returns & Replacements

Due to the personal care and Ayurvedic nature of our products, opened, unsealed, or used items are non-returnable for hygiene and safety reasons.

Returns or replacements are accepted exclusively in the following scenarios:

• The package arrived damaged or leaked during transit.
• You received an incorrect item or missing components.

Reporting a Damaged or Incorrect Item

• Issues must be reported within 48 hours of delivery to support@thathasthu.in or our official WhatsApp support.
• You must provide your Order ID along with clear photographic/video proof of the outer packaging, shipping label, and damaged/incorrect product.

Refund Process

• Upon verification and approval of your claim, refunds are initiated within 3 to 5 business days.
• The refund will be credited directly to the original payment method (Bank Account, UPI, or Card) as per standard banking timelines (usually 5–7 business days).